Support is available for as long as you own your NewTek product.
- Extensive online knowledge base
- Ever-growing library of online training videos and other learning resources
- Email support using our online Support Request
- Live online chat support with our product specialists
- Remote hardware diagnosis
For mission-critical applications that demand the highest level of priority support, we proudly offer:
ProTek Premium Coverage gives you priority access, product replacement and personalized service for all areas of your product support needs.
- Includes benefits such as first-priority access 24/7 telephone support with 5 minute or less average response time and 4 hour or less email response.
- Extended hardware warranty coverage with next-business-day product replacement, annual renewal option and more.
Professional Services ensure your productions are primed for success with remote and on-site assistance from the product and workflow experts of NewTek.
- Solution Support – Support for your entire NewTek-centric live production workflow – including connected third-party products
- Commissioning – On-site configuration qualification and assistance
- Consulting -Technical workflow consulting, Interface customization, Production automation, and Installation oversight
- On Site Training – Customized training programs for your needs
LightWave 3D® Support
Points de vente des produits NewTek
NewTek dispose d'un réseau de distributeurs, partout dans le monde. Ces professionnels maîtrisent nos produits, et connaissent bien le secteur du streaming et de la production vidéo.
Utilisez cet outil pour trouver un distributeur NewTek près de chez vous.