Support is available for as long as you own your NewTek product.
- Extensive online knowledge base
- Ever-growing library of online training videos and other learning resources
- Email support using our online Support Request
- Live online chat support with our product specialists
- Remote hardware diagnosis
Online Knowledge Base
Find answers to your operational questions, troubleshooting guides and how-to tips.
Online Learning Resources
Learn from our extensive library of tutorial videos and training resources for general operation and certification training.
YouTube
Channel
Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques.
User Forums
Join the conversation, get answers, learn techniques and share ideas with users like yourself.
Downloads
Download the latest software updates, user guides, codecs & utilities.
Enregistrement
Register your product to receive update information and gain access to support resources.
Request
Support
Use our contact request form for personalized service. We will respond to your request as soon as possible (usually within two business days).
Live Customer Support
Monday - Friday
9am - 5pm CST
Saturday
10am - 2pm CST
ProTek Support**
Global: +1-210-370-8452
US Toll Free: 800-862-7837
**ProTek support available by contract. Contact NewTek sales or your dealer for details.
For mission-critical applications that demand the highest level of priority support, we proudly offer:
ProTek Premium Coverage gives you priority access, product replacement and personalized service for all areas of your product support needs.
- Includes benefits such as first-priority access 24/7 telephone support with 5 minute or less average response time and 4 hour or less email response.
- Extended hardware warranty coverage with next-business-day product replacement, annual renewal option and more.
Professional Services ensure your productions are primed for success with remote and on-site assistance from the product and workflow experts of NewTek.
- Solution Support – Support for your entire NewTek-centric live production workflow – including connected third-party products
- Commissioning – On-site configuration qualification and assistance
- Consulting -Technical workflow consulting, Interface customization, Production automation, and Installation oversight
- On Site Training – Customized training programs for your needs
International Support
British Isles & Nordic Countries
Monday - Friday
9:00 to 17:30 GMT
Asia Pacific Region
Please contact your reseller for local support and service. asiasupport@newtek.com
Western Europe & South Africa
Provided by 3D Storm
Monday - Friday
14:00 to 17:00 CET
Phone: +33 (0) 557-262-262
Fax: +33 (0) 557-262-261
cs@3dstorm.com
https://www.3dstorm.com/en/
Latin
America
Please contact your reseller for local support and service.
In Brazil, support provided by
CAD Technology
Phone: (11) 3849 8257
assistencia@cadtec.com.br
Israel
Provided by NMP Solutions
Sunday - Thursday
9:30 to 17:00 IST
Phone: +972-3-648 2345
Fax: +972-3-736 4111
sales@nmp.co.il
Africa & Middle East
Provided by MediaCast
Sunday - Thursday
9:00 to 18:00 GST
Phone: +971 4 4392383
support@mediacastsys.com
LightWave 3D® Support
NewTek LightWave 3D is the Emmy Award winning computer graphics software used for visual effects in film, television, motion graphics, video games and more.
- Website: https://www.lightwave3d.com
- Online Resources: https://www.lightwave3d.com/support
- Email Contact: lw-support@newtek.com
Points de vente des produits NewTek
NewTek dispose d'un réseau de distributeurs, partout dans le monde. Ces professionnels maîtrisent nos produits, et connaissent bien le secteur du streaming et de la production vidéo.
Utilisez cet outil pour trouver un distributeur NewTek près de chez vous.