Relax. We've got your back.

NewTek Services and Support

Exceptional customer support,
located in-house at our headquarters.

At NewTek, the people who staff our phones, chats, emails, and knowledge base are part of an in-house team who work alongside our product developers, testers, and R&D innovators.

You can relax with the assurance you'll be assisted by an experienced, highly trained team with access to the answers you need.

Scroll down to find the support program that's right for you.

Support Programs

We've developed a full line of support options, from full service to self-service and everything
in between, so you can keep your productions running smoothly and your audiences cheering.

Training & Certification


Vidéos de formation

Start by watching abundant hours of free, online training. Learn to set up, operate, and produce shows without ever leaving your computer.

Hands-On Learning

On-Site, Factory-Authorized Training

We can design an on-site TriCaster or 3Play training program that's right for you—or mix-and-match modules to create your custom day of training.



Certification rewards your training, affirms your industry knowledge, provides greater marketability, and ensures you have the most up to date, in-demand skills.

Self Service Product Support

Quick assistance for you DIY types.

Vidéos de formation

Product Warranties
and Returns

Bibliothèque de ressources

Knowledge Base:

Mises à jour et téléchargements

Knowledge Base:

Enregistrement d'un produit

Knowledge Base:
TriCaster 40

Contact Support

Chat with a Sales Specialist